Privacy requests
Access, export, correction, and deletion.
Soulora has no product accounts or live companion data. This process covers support correspondence and any submitted pre-launch research responses.
Updated
Requests available for current website data
| Request | What it means today |
|---|---|
| Access | Ask whether support correspondence or identifiable technical records associated with you are available. |
| Export | Ask for a copy of available support correspondence or other information associated with your request in a practical format. |
| Correction | Ask to correct inaccurate information in retained support records where correction is possible. |
| Deletion | Ask to delete support correspondence or other identifiable records where deletion is technically possible and not legally required to be retained. |
| Research response | Ask for access to or deletion of a submitted feedback response associated with your email address. |
| Objection or restriction | Explain the processing you want stopped or limited. The request will be assessed under applicable law. |
How to make a request
- Email support
- Write to support@soulora.ai with the subject “Data request — Soulora.” Sending from the email address connected with the request helps establish the scope.
- Describe the request
- State whether you want access, export, correction, deletion, objection, or restriction. Include the approximate date and subject of earlier support contact if relevant. Do not include passwords, identity documents, or sensitive personal details unless specifically and securely requested.
- Receive scope and status
- Support will confirm what can be located, ask only for proportionate verification if needed, and explain any technical or legal reason that affects the request.
Identity verification and safety
Verification should use the least information reasonably needed for the request. In many cases, replying from the same support email address may be sufficient. Additional verification may be necessary if disclosure or deletion could affect another person.
Do not send government-issued identification without a specific request and a confirmed secure method. Soulora will not ask for a password or payment-card number to complete a privacy request.
Current limits and timing
There is no product account database to export or delete. Local preview choices disappear when the page is reloaded. If research collection is enabled, submitted responses are retained in a restricted database and can be reviewed or deleted after proportionate identity verification. Hosting providers may hold technical logs, and email providers may hold correspondence outside the website source.
A single universal response deadline is not stated because the legal operator and jurisdiction have not been finalized. Requests will be handled according to the law that applies to the requester and the processing. Region-specific response periods, appeal routes, and regulator details will be added before a live product launches.
Requirements for the future product
Before accounts or AI companion features are released, the product must document separate controls for account deletion, conversation history, long-term memory, uploaded media, support data, and any legally required retention. It must also explain the export format, processing time, consequences of deletion, and whether backups expire on a different schedule.
These details are development requirements, not claims that the controls already exist. See the current privacy notice and website terms for the boundaries of the preview.